FAQ’s

Is pick-up available for your store?

 

Unfortunately not for pieces bought on the store.  For everyone’s convenience including my own, all orders will be shipped with Australia Post.  All orders will be shipped in protective plastic sleeves and rigid envelopes to preserve their condition.  Every order will be with registered post and with insurance ensuring the best possible courier experience.  Commissions only with special exceptions will be available for pick up, generally as shipping larger pieces can be a nightmare.

 

Do you offer framing?

 

Not for pieces bought on the store.  Shipping frames can be tricky and not very cost effective to ship.  Most frames I use are easily accessible and simple to use.  I suggest using Country Road’s Adler Frames in Natural for minimal aesthetic, otherwise target and office works have similar and cheaper alternatives.


Can I buy a print of your work?

 

Not just yet!  Prints are definitely on the horizon but as I am establishing myself as an artist, all my work will be originals for a little while.  The uniqueness of owning an original watercolour is something truly special, and my biggest passion is making art for everyone.

 

Do you do commissions?

 

YES! Absolutely yes!  Please contact me at gypsyandanne@gmail.com to discuss options.  Wait times for original commissions will take an average of 4-6 weeks, but I will be in complete communication whilst creating something special for your homes.

 

What is your refund policy?

 

Please choose carefully before making a purchase of any originals.  These pieces are one off designs and we are unable to offer refunds on change of mind.  Please contact me at gypsyandanne@gmail.com if your order has gone missing or has arrived damaged.  All orders will be sent in rigid envelopes with protective plastic sheeting to avoid damage.

 

How will products be shipped?

 

All pieces will be shipped with Australia Post.  They will be clearly marked as “do not bend”, they will be shipped in rigid envelopes and protected in plastic to avoid any damage.  Orders will not be available for pickup.  Orders will be shipped within 2 business days of order received.

 

Terms of use

 

Please note that each purchase of an original design is for personal use only and cannot be copied or photographed for distribution. Any reproduction of this work is an infringement of Australian Copyright laws and action will be taken.
You are more than welcome to repost Gypsy and Anne products on social media with full credit given to Gypsy and Anne with a tag and comment.